If you just started an online business and you want a live chat software for your website but your budget is limited, then we have some great news for you. Citricle decided to help you out by offering our Citricle Live Support software for free.

Why do we do that? Because we think you should focus your investment into marketing campaigns to first bring the visitors to the website, use our software to increase your sales, and then start paying for the live support only when your business is becoming profitable.

Citricle decided to first help you increase your sales and ask for the money later. As long as you have 1000 unique visitors a month or less, you are eligible for free live chat software.

It’s the dream of any entrepreneur to unleash the power of his creativity without having any roadblocks standing in his path, but for a starter the expenses can behave like a roadblock. We know it, we founded our company based on the same principles, that we can accomplish anything if we just try a little more than everyone else does. We did it, and we want to give you the opportunity to do the same. Let this software be at least a part that “little more”.

To take advantage of this offer, just fill out our free trial form and we will contact you by phone as soon as possible.

The current credit crisis is not only affecting the banking and the housing industry, but it’s starting to spread deeply into the economy. People all over the world are losing their jobs, investors prefer not to invest into a market that loses it’s value day by day. As a result of that, the consumer confidence is low and people are spending less money.

According to BBC, even the online spending is being hit hard, with online shoppers in the US spending $8.2 billion this November, down 4% on last year’s figures. People are still spending, they are just being careful, they now have to think twice before buying something.

With the managers of online stores all over the world trying to come up with ideas to boost their sales, we believe that adding a live chat software to their website has the potential to significantly increase their sales.

This is a case where even the pay-per-click advertising proves to be inefficient. They know that people are still visiting their website, they do want their products, but they just buy less.

Citricle Live Support allows them to add a click to chat button to their website and offer them a good way to attempt to convince the visitors to buy their products. People that are hesitating to buy could be attracted into buying. They just feel closer to the sale when a sales person is presenting their product in a nice way.

For more information about our software, click here.

The launch of Citricle Live Support had a huge impact on the market and it affected the way business owners use their personal computers to manage their business. We are convinced that our software has the potential to increase the sales of an online store.

To better illustrate that, we will give you a real life example of one of our customers. His name is Chad Gorby and he is the owner of Colorado Kayak Supply, a company that sells kayaks and kayak accessories.

Chad is investing huge amounts of money on his advertising and SEO, and that explains his success. In fact if you search for the word “kayak” on Google, his website (coloradokayak.com) will come up on the first page, and that’s the result of him taking his business very seriously. He is selling a lot of products in the United States and all over the world.

However advertising is not the only explanation for his rapidly growing sales. Chad realized that although pay-per click will bring people to his website, he still needs to do everything that’s possible to actually convince those people to buy his kayaks. Most people think of advertising and SEO as the only ways to increase sales, and that’s a wrong perception. Although I agree that you cannot have online sales unless you actually have visitors, you will still have to figure out how to transform the visitors into customers. Afterall your final goal is not to have people viewing your website but to have them buy the products you sell.

This is exactly where a live chat software can come in very handy. It gives your sales department a way to reach the visitor and try to turn him into a customer. They can type a message to any of the visitors, offer him the right guidance to choose the product that he needs. But that’s not all, it works both ways: the visitor can ask for live help when he decides he needs it. With a click of a button he can get the answers to all his questions from one of your sales operators. It’s just like in a real store! Communicating with a person will give you a lot more chances to sell, rather than letting the person browse your products and leave.

We had people that asked us some very interesting questions, and we have the right answers for them. Here are a couple of them:

Question 1: With all these toll-free numbers that are available to us, why would I need a live chat software? Why can’t the visitor just give us a call if he is interested?

Answer: Toll-free numbers are great and we strongly encourage using them. However studies show that most people will make a call only in the moment  when they are already decided to buy from you. Even if they want that product, it doesn’t mean the person will buy it from you. If you don’t give him enough information, he could simply click the back button and choose another website. I am sure you aren’t the only one that sells the product he needs. Making a call requires more time than just clicking a button. Making a call doesn’t give you the guarantee that there’s someone out there to answer your call, while if the chat button shows “online”, they do know someone is ready to answer.

Question 2: What about the people that don’t type too fast?

Answer: Most modern people that use a computer regularly can type fast enough to handle a chat conversation. If a person does not regularly using a computer, that person will prefer to go to a supermarket and buy their product instead of shopping online.

In conclusion, it’s very important to understand that while advertising and SEO are two important things, they will bring you visitors, not customers. What you need to do on top of that is turn the visitors into customers. That can make the difference between success and failure.

For more information about our software, click here.

To set up your NetSuite Integration , you need to go to www.citricle.com and log in on the leftside. When you get to the “My Account” section, click CRM Integration on the left. Select Netsuite on Integration Type and you will need to fill in the following information:

• Your NetSuite account ID. You can find this by logging into NetSuite and clicking Support > Customer Service > Contact Support By Phone
• Your NetSuite login (email and password).
• Your Role ID (this needs to be a role that has Full Access to SuiteTalk( Web Services), to customers and to cases.
• You will also need to provide with a lead status ID. You can find that by going to Setup > Sales > Customer Statuses, click the status you want to be used for the newly created leads and look for the ID in the URL (for example if the url is https://system.netsuite.com/app/crm/sales/customerstatus.nl?id=17, then the ID you are looking for is 17).
• Click Submit.

Note: If your account is configured not to ask for an email before entering a chat session, a lead will not be created.

Citricle Live Support can always be installed on any website, including NetSuite web stores. However we decided to take the integration with NetSuite to the next level. After enabling the NetSuite Integration feature in our “My Account” section, Live Support can do the following things:

• Create leads in NetSuite using the information provided by the visitor prior to starting a chat session (Name, Email, Phone). If the system is configured not to ask for an email and phone, the leads won’t be created.
• If the entered email address matches an email that’s already in your customer database, it will not create a new lead, it will just use the existing lead/customer.
• If the customer is logged in on the website, in order not to create any duplicate records, it will not create any lead. (NOTE: You will need to set up an additional line of code in your website’s HTML in order for Citricle Live Support to tell if the visitor is logged in or not)
• Save a copy of the chat conversation into a new support case (status closed) that will be attached to the newly created lead or to the logged in customer.

For a step by step tutorial on how to configure it  go here: Configuring Live Support Netsuite Integration

Let’s say you are in the middle of your work and suddenly your Internet connection stops working right when you need it the most. I’m sure that happened to you and I am sure it will happen again. But when that happens, most people will leave their desk and go grab some coffee, go spend some time talking to their colleagues or family, or something else.

Sometimes that can be very annoying or in some cases it might just give you the short break that you needed so much, but one thing is certain in any case: you will have to go back to your computer every 5 minutes, click your homepage or refresh the browser just to see if your Internet connection is working again.

Wouldn’t it be nice if you had a piece of software that can play an alert sound when your internet is connected again?

Well starting today, there is a software that was designed especially for that. It’s called Citricle Ping and even better: its free! .

With Citricle Ping, you can set your computer to keep pinging a host (it can be a web domain or an IP address), and play a notification sound when the ping request is successfull or a different sound if it’s not. It’s so simple and easy to use, and yet it can be so useful.

You can use it to alert you when your Internet is down, alert you when it’s up and running again and you can even use it to check the status of your server, your home computer or a computer in your local area network. It can generate log files so you can keep track of the ping replies.

If it sounds interesting, go here to download it. If you think you don’t need this, just wait until your Internet connection will stop working and you will understand why this can come in so handy.

Click here for more information about Citricle Live Support or here for a flash interactive screenshot of the product.Citricle launches a new product designed for website owners, bringing the interaction between the visitor and the website’s customer support staff to the next level.

Apart from the live chat features, with Citricle Live Support, you can view a list with the visitors that are currently on your website along with a lot of useful information for every visitor such as:

• What the visitor searched on Google, Yahoo, MSN or other search engines.
• What page does the visitor come from (referrer).
• Where is the visitor from (country, state, city, zip code, etc).
• What page is the visitor currently viewing (not just the URL, but it includes a browser that shows the content of the page).
• The system information (operating system, browser, screen resolution, system colors, system extensions).
• Type of visitor (new or returning).
• If the visitor is returning, you can see the dates in the past when the visitor visited you before and the chat conversations you had with that visitor.

It can be really fun to just sit and watch what your visitors are doing and it comes really handy to your marketing department, helping you to better understand the behavior of your website visitors.

Now with the realtime statistics system built into the system, you no longer have to wait for the next day to see how many visitors you had so far today or how many page views you had. It gives you that kind of information right away. You can actually refresh the page once and the statistics will increase the page views count by 1. Other reports you can see include:

• Countries
• Referrers
• Search keywords
• Browsers
• Operating systems
• Screen resolutions
• Extensions (flash, java)

But of course, the main focus of this product is to live chat with your visitors, a feature that can be so useful in many ways:

• Offer better customer support.
• Present your products or services to your visitor and try to sell  it, after all it’s not only about “what you sell”, but “how you sell it”.
• Let your visitors know that you take your business seriously and you are always at their service, at the tips of their finger. That will give previous customers or just visitors a reason to return to your website sometime in the future.
• Look professional.

What makes Citricle Live Support even more interesting is that it requires absolutely no server-side software or server maintenance from your side. All you have to do to get it up and running is to copy a small html code into the footer of your website. In case you don’t know html, we can even try to install it for you at no cost.

For more information about Citricle Live Support, click here.