Citricle Rateback is free and it will work with any website, and that makes it great for adding rating & comments capabilities to plain-HTML pages. However sometimes there are advanced systems that simply don’t have a user review feature.

One good example is NetSuite. It’s a great CRM, ERP and E-commerce platform, with great customization features that allow you to create great websites to sell your products, but users cannot leave comments about them. That’s why there are several companies taking advantage of this and charging a lot of money to add this simple yet useful feature.

That’s where Citricle Rateback comes in handy. We’ve successfully integrated it with a couple of NetSuite websites and the results were fantastic. We placed the rating box next to the main product image in the item drilldown template, and the comments box in a tab called “Reviews”. Clicking that tab would let visitors see other reviews and write their own reviews. Depending on your preference, reviews can either be showed on the website rigth away or after your moderation and deleting a review is very easy.

So if you are looking to add product reviews to your NetSuite store, we strongly recommend using Citricle Rateback.

Citricle launches a new free product called Citricle Rateback. With Citricle Rateback, website owners can turn their website into an online community by adding Rating & Comments capabilities to it.

Sometimes web software, such as NetSuite, offer the capability to publish web content or products on the website, but they don’t offer the option for visitors to leave a comment about the current page , and that’s where Citricle Rateback comes in very handy.

The good part about it is that it works under any web page, regardless of what server software you are using.You don’t need to have a CMS or a blog software in order to do this. You don’t even need PHP or ASP.

There are no special skills required in order to set it up, all you have to do is cut and paste some HTML code into your page’s HTML.

Although the default theme will look great on most websites, using CSS you can customize it to look just the way you want it to look like. If you have no CSS skills we can customize it for you for a fee.

The moderation of the comments is done by logging in into our Customer Center, where you can approve or delete comments, change your settings.

Below is a screenshot of what the default theme of Citricle Rateback looks like:

To help integrate Citricle Live Support better with NetSuite, we added a couple of very interesting features:

• Attempt to match the existing entities: with this option enabled, the system will lookup for Netsuite Contacts and Customers and try to match them, so that the generated support case will be under an existing customer, if it matches the right information.
• Match entities by  Name, Email or Phone: this will be the criteria that the system will use to match the entity. For instance if this option is set to “Email” and the visitor enters an email address that’s already corresponding to an existing NetSuite entity, it will use that entity.
• Match priority, Customers First or Contacts First: In case the system matches two different types of entities (customers and contacts), this option will give priority to the one you select. So for instance if you got a Customer where the email address is david@example.com, and under it you got a contact for David with the same email, if you choose “Contacts First” the case will be created under the contact, not under the customer record.
• Case Status ID: this option will choose the default status for the newly created support cases. Although you can customize them, the default status ID’s are:

1. Not Started
2. In Progress
3. Escalated
4. Re-Opened
5. Closed
6. On Hold

Here is a screenshot of the Setup Panel under the Citricle Customer Center: