To encourage our customers to invite their visitors to a chat session more often, we decided to upgrade the chat invitation box of Citricle Live Support.
It’s that box that show’s up to your visitors when you (the operator) send chat invitations to them.

It no longer darkens the whole page when an invitation is received, but instead it pops up in the middle of the page and it will stay in the middle even if you scroll down the page.
With an elegant fading and effect and a transparency that would make Microsoft’s AeroGlass jealous (just kidding), this upgrade will make the box more visible than before while allowing your visitors to keep reading the content of the page.

We hope you like it. Here’s a screenshot below:

It’s always good to keep track of history, that’s why Citricle Live Support always remembers every chat conversation you ever had with any of your visitors.

However  Jonathan S, owner of Hometown Fashions noticed that there’s no way to view the previous chat conversations unless that visitor goes back to the website again. He suggested creating a module that will allow our customers to search for chat transcripts using the date and keyword as a criteria.

Today we are glad to announce our new feature called Advanced Chat History that does exactly what Jonathan wanted.

Here is how to use it:

1. Login to your Citricle Customer Center using the information you received when you signed up with us.
2. On the left side click “Chat History”.
3. Select a date interval.
4. Optionally, enter a keyword.
5. Click “Filter”.

You will get a list containing all the information that matched your selected criteria.

If you just started an online business and you want a live chat software for your website but your budget is limited, then we have some great news for you. Citricle decided to help you out by offering our Citricle Live Support software for free.

Why do we do that? Because we think you should focus your investment into marketing campaigns to first bring the visitors to the website, use our software to increase your sales, and then start paying for the live support only when your business is becoming profitable.

Citricle decided to first help you increase your sales and ask for the money later. As long as you have 1000 unique visitors a month or less, you are eligible for free live chat software.

It’s the dream of any entrepreneur to unleash the power of his creativity without having any roadblocks standing in his path, but for a starter the expenses can behave like a roadblock. We know it, we founded our company based on the same principles, that we can accomplish anything if we just try a little more than everyone else does. We did it, and we want to give you the opportunity to do the same. Let this software be at least a part that “little more”.

To take advantage of this offer, just fill out our free trial form and we will contact you by phone as soon as possible.

According to the BBC, online spending is being hit hard this year with online shoppers in the US spending $8.2 billion this November, down 4% on last year’s figures. In an economy where jobs are disappearing by the day and lending is nearly non-existent, online shoppers are still spending, but they are being careful and thinking twice before buying.

With the managers of online stores all over the world trying to come up with ideas to boost their sales, we believe that adding a live chat software to a website has the potential to significantly increase sales and add a human dimension to your eCommerce store.

Mostly seen as a one-way communication medium, Websites can be easily transformed into a two-way dialog using live chat software and enhance the cyber-buying experience by offering a new “retail” dimension, without having a pushy salesperson following you around the store. Adding a live chat option to your landing pages, should help increase ROI figures of pay-per-click marketing campaigns.

Citricle Live Support allows users to quickly add a click to chat button to their website and be on standby to field any questions or concerns curious visitors may have. By being able to quickly answer any questions a prospect may have, your online store should see an increase in conversion rates over time.

For more information about our software, click here.

Citricle launches Live Support, a new live chat and real-time traffic monitoring software solution for online stores and websites that wish to provide Web visitors with instant access to customer support and sales staff to answer questions or to help guide during the buying process.

Apart from the live chat features, Citricle Live Support enables Website owners to view a list of referral and traffic source data such as:

• What the visitor searched on Google, Yahoo, MSN or other search engines.
• What page does the visitor come from (referrer).
• Where is the visitor from (country, state, city, zip code, etc).
• What page is the visitor currently viewing (not just the URL, but it includes a browser that shows the content of the page).
• The system information (operating system, browser, screen resolution, system colors, system extensions).
• Type of visitor (new or returning).
• If the visitor is returning, you can see the dates in the past when the visitor visited you before and the chat conversations you had with that visitor.

It can be really fun to just sit and watch what your visitors are doing and it comes really handy to your marketing department, helping you to better understand the behavior of your website visitors.

Now with the real-time statistics system built into Live Support, you no longer have to wait until the next day to see how many visitors or pageviews you had in a day. You can actually refresh the page once and the statistics will increase the page views count by 1. Other reports you can see include:

• Countries
• Referrers
• Search keywords
• Browsers
• Operating systems
• Screen resolutions
• Extensions (flash, java)

But of course, the main focus of this product is to live chat with your visitors, a feature that can be so useful in many ways:

• Offer better customer support.
• Present your products or services to your visitor and try to sell  it, after all it’s not only about “what you sell”, but “how you sell it”.
• Get in touch with potential customers even if you don’t have their contact information (phone, email). As long as someone is browsing your website, you can contact that person.
• Let your visitors know that you take your business seriously and you are always at their service, at the tips of their finger. That will give previous customers or just visitors a reason to return to your website sometime in the future.
• Look professional.

What makes Citricle Live Support even more interesting is that it requires absolutely no server-side software or server maintenance from your side. All you have to do to get it up and running is to copy a small HTML code into the footer of your website. In case you don’t know HTML, we can even try to install it for you at no cost.

For more information about Citricle Live Support, click here.