It’s always good to keep track of history, that’s why Citricle Live Support always remembers every chat conversation you ever had with any of your visitors.
However Jonathan S, owner of Hometown Fashions noticed that there’s no way to view the previous chat conversations unless that visitor goes back to the website again. He suggested creating a module that will allow our customers to search for chat transcripts using the date and keyword as a criteria.
Today we are glad to announce our new feature called Advanced Chat History that does exactly what Jonathan wanted.
Here is how to use it:
- Login to your Citricle Customer Center using the information you received when you signed up with us.
- On the left side click “Chat History”.
- Select a date interval.
- Optionally, enter a keyword.
- Click “Filter”.
You will get a list containing all the information that matched your selected criteria.