Citricle Live Support just got a lot more affordable.

How affordable? In my opinion it’s good enough for everyone to afford it.

You can now get it for as little as $99.95 a year. Most companies would have to convert just one time a year , sell one single product in order to return their investment. But with Citricle Live Support, companies can get hundreds or even thousands of orders using this software alone! As long as you use it, we guarantee it will increase your sales. That makes it a great investment and we are really excited about this price cut.

Here is the complete pricing chart (for one operator seat):

To help integrate Citricle Live Support better with NetSuite, we added a couple of very interesting features:

• Attempt to match the existing entities: with this option enabled, the system will lookup for Netsuite Contacts and Customers and try to match them, so that the generated support case will be under an existing customer, if it matches the right information.
• Match entities by  Name, Email or Phone: this will be the criteria that the system will use to match the entity. For instance if this option is set to “Email” and the visitor enters an email address that’s already corresponding to an existing NetSuite entity, it will use that entity.
• Match priority, Customers First or Contacts First: In case the system matches two different types of entities (customers and contacts), this option will give priority to the one you select. So for instance if you got a Customer where the email address is david@example.com, and under it you got a contact for David with the same email, if you choose “Contacts First” the case will be created under the contact, not under the customer record.
• Case Status ID: this option will choose the default status for the newly created support cases. Although you can customize them, the default status ID’s are:

1. Not Started
2. In Progress
3. Escalated
4. Re-Opened
5. Closed
6. On Hold

Here is a screenshot of the Setup Panel under the Citricle Customer Center:

Citricle Live Support is fully compatible with Microsoft’s upcoming operating system, Windows 7.

Here is a screenshot of it:

click for full size screenshot

If you just started an online business and you want a live chat software for your website but your budget is limited, then we have some great news for you. Citricle decided to help you out by offering our Citricle Live Support software for free.

Why do we do that? Because we think you should focus your investment into marketing campaigns to first bring the visitors to the website, use our software to increase your sales, and then start paying for the live support only when your business is becoming profitable.

Citricle decided to first help you increase your sales and ask for the money later. As long as you have 1000 unique visitors a month or less, you are eligible for free live chat software.

It’s the dream of any entrepreneur to unleash the power of his creativity without having any roadblocks standing in his path, but for a starter the expenses can behave like a roadblock. We know it, we founded our company based on the same principles, that we can accomplish anything if we just try a little more than everyone else does. We did it, and we want to give you the opportunity to do the same. Let this software be at least a part that “little more”.

To take advantage of this offer, just fill out our free trial form and we will contact you by phone as soon as possible.

According to the BBC, online spending is being hit hard this year with online shoppers in the US spending $8.2 billion this November, down 4% on last year’s figures. In an economy where jobs are disappearing by the day and lending is nearly non-existent, online shoppers are still spending, but they are being careful and thinking twice before buying.

With the managers of online stores all over the world trying to come up with ideas to boost their sales, we believe that adding a live chat software to a website has the potential to significantly increase sales and add a human dimension to your eCommerce store.

Mostly seen as a one-way communication medium, Websites can be easily transformed into a two-way dialog using live chat software and enhance the cyber-buying experience by offering a new “retail” dimension, without having a pushy salesperson following you around the store. Adding a live chat option to your landing pages, should help increase ROI figures of pay-per-click marketing campaigns.

Citricle Live Support allows users to quickly add a click to chat button to their website and be on standby to field any questions or concerns curious visitors may have. By being able to quickly answer any questions a prospect may have, your online store should see an increase in conversion rates over time.

For more information about our software, click here.

The launch of Citricle Live Support had a huge impact on the market and it affected the way business owners use their personal computers to manage their business. We are convinced that our software has the potential to increase the sales of an online store.

To better illustrate that, we will give you a real life example of one of our customers. His name is Chad Gorby and he is the owner of Colorado Kayak Supply, a company that sells kayaks and kayak accessories.

Chad is investing huge amounts of money on his advertising and SEO, and that explains his success. In fact if you search for the word “kayak” on Google, his website (coloradokayak.com) will come up on the first page, and that’s the result of him taking his business very seriously. He is selling a lot of products in the United States and all over the world.

However advertising is not the only explanation for his rapidly growing sales. Chad realized that although pay-per click will bring people to his website, he still needs to do everything that’s possible to actually convince those people to buy his kayaks. Most people think of advertising and SEO as the only ways to increase sales, and that’s a wrong perception. Although I agree that you cannot have online sales unless you actually have visitors, you will still have to figure out how to transform the visitors into customers. Afterall your final goal is not to have people viewing your website but to have them buy the products you sell.

This is exactly where a live chat software can come in very handy. It gives your sales department a way to reach the visitor and try to turn him into a customer. They can type a message to any of the visitors, offer him the right guidance to choose the product that he needs. But that’s not all, it works both ways: the visitor can ask for live help when he decides he needs it. With a click of a button he can get the answers to all his questions from one of your sales operators. It’s just like in a real store! Communicating with a person will give you a lot more chances to sell, rather than letting the person browse your products and leave.

We had people that asked us some very interesting questions, and we have the right answers for them. Here are a couple of them:

Question 1: With all these toll-free numbers that are available to us, why would I need a live chat software? Why can’t the visitor just give us a call if he is interested?

Answer: Toll-free numbers are great and we strongly encourage using them. However studies show that most people will make a call only in the moment  when they are already decided to buy from you. Even if they want that product, it doesn’t mean the person will buy it from you. If you don’t give him enough information, he could simply click the back button and choose another website. I am sure you aren’t the only one that sells the product he needs. Making a call requires more time than just clicking a button. Making a call doesn’t give you the guarantee that there’s someone out there to answer your call, while if the chat button shows “online”, they do know someone is ready to answer.

Question 2: What about the people that don’t type too fast?

Answer: Most modern people that use a computer regularly can type fast enough to handle a chat conversation. If a person does not regularly using a computer, that person will prefer to go to a supermarket and buy their product instead of shopping online.

In conclusion, it’s very important to understand that while advertising and SEO are two important things, they will bring you visitors, not customers. What you need to do on top of that is turn the visitors into customers. That can make the difference between success and failure.

For more information about our software, click here.

To set up your NetSuite Integration , you need to go to www.citricle.com and log in on the leftside. When you get to the “My Account” section, click CRM Integration on the left. Select Netsuite on Integration Type and you will need to fill in the following information:

• Your NetSuite account ID. You can find this by logging into NetSuite and clicking Support > Customer Service > Contact Support By Phone
• Your NetSuite login (email and password).
• Your Role ID (this needs to be a role that has Full Access to SuiteTalk( Web Services), to customers and to cases.
• You will also need to provide with a lead status ID. You can find that by going to Setup > Sales > Customer Statuses, click the status you want to be used for the newly created leads and look for the ID in the URL (for example if the url is https://system.netsuite.com/app/crm/sales/customerstatus.nl?id=17, then the ID you are looking for is 17).
• Click Submit.

Note: If your account is configured not to ask for an email before entering a chat session, a lead will not be created.

Citricle Live Support can always be installed on any website, including NetSuite web stores. However we decided to take the integration with NetSuite to the next level. After enabling the NetSuite Integration feature in our “My Account” section, Live Support can do the following things:

• Create leads in NetSuite using the information provided by the visitor prior to starting a chat session (Name, Email, Phone). If the system is configured not to ask for an email and phone, the leads won’t be created.
• If the entered email address matches an email that’s already in your customer database, it will not create a new lead, it will just use the existing lead/customer.
• If the customer is logged in on the website, in order not to create any duplicate records, it will not create any lead. (NOTE: You will need to set up an additional line of code in your website’s HTML in order for Citricle Live Support to tell if the visitor is logged in or not)
• Save a copy of the chat conversation into a new support case (status closed) that will be attached to the newly created lead or to the logged in customer.

For a step by step tutorial on how to configure it  go here: Configuring Live Support Netsuite Integration

Citricle launches Live Support, a new live chat and real-time traffic monitoring software solution for online stores and websites that wish to provide Web visitors with instant access to customer support and sales staff to answer questions or to help guide during the buying process.

Apart from the live chat features, Citricle Live Support enables Website owners to view a list of referral and traffic source data such as:

• What the visitor searched on Google, Yahoo, MSN or other search engines.
• What page does the visitor come from (referrer).
• Where is the visitor from (country, state, city, zip code, etc).
• What page is the visitor currently viewing (not just the URL, but it includes a browser that shows the content of the page).
• The system information (operating system, browser, screen resolution, system colors, system extensions).
• Type of visitor (new or returning).
• If the visitor is returning, you can see the dates in the past when the visitor visited you before and the chat conversations you had with that visitor.

It can be really fun to just sit and watch what your visitors are doing and it comes really handy to your marketing department, helping you to better understand the behavior of your website visitors.

Now with the real-time statistics system built into Live Support, you no longer have to wait until the next day to see how many visitors or pageviews you had in a day. You can actually refresh the page once and the statistics will increase the page views count by 1. Other reports you can see include:

• Countries
• Referrers
• Search keywords
• Browsers
• Operating systems
• Screen resolutions
• Extensions (flash, java)

But of course, the main focus of this product is to live chat with your visitors, a feature that can be so useful in many ways:

• Offer better customer support.
• Present your products or services to your visitor and try to sell  it, after all it’s not only about “what you sell”, but “how you sell it”.
• Get in touch with potential customers even if you don’t have their contact information (phone, email). As long as someone is browsing your website, you can contact that person.
• Let your visitors know that you take your business seriously and you are always at their service, at the tips of their finger. That will give previous customers or just visitors a reason to return to your website sometime in the future.
• Look professional.

What makes Citricle Live Support even more interesting is that it requires absolutely no server-side software or server maintenance from your side. All you have to do to get it up and running is to copy a small HTML code into the footer of your website. In case you don’t know HTML, we can even try to install it for you at no cost.

For more information about Citricle Live Support, click here.