According to the BBC, online spending is being hit hard this year with online shoppers in the US spending $8.2 billion this November, down 4% on last year’s figures. In an economy where jobs are disappearing by the day and lending is nearly non-existent, online shoppers are still spending, but they are being careful and thinking twice before buying.

With the managers of online stores all over the world trying to come up with ideas to boost their sales, we believe that adding a live chat software to a website has the potential to significantly increase sales and add a human dimension to your eCommerce store.

Mostly seen as a one-way communication medium, Websites can be easily transformed into a two-way dialog using live chat software and enhance the cyber-buying experience by offering a new “retail” dimension, without having a pushy salesperson following you around the store. Adding a live chat option to your landing pages, should help increase ROI figures of pay-per-click marketing campaigns.

Citricle Live Support allows users to quickly add a click to chat button to their website and be on standby to field any questions or concerns curious visitors may have. By being able to quickly answer any questions a prospect may have, your online store should see an increase in conversion rates over time.

For more information about our software, click here.